Four services, one loop.
Talk to customers. Fix what they raise. Answer them publicly. Report what it changed. Take one part or take all four — but the loop is where the value is.
Managed customer support
Phone, WhatsApp, email, chat and social DMs, answered in your voice against a response time written into the contract.
- Named account lead
- Tone-of-voice calibration you sign off
- Weekly QA scoring on our own agents
Reputation management
Every review found, triaged and replied to, with the ones that need a real fix routed to someone who can make it.
- Daily monitoring across every listing
- Replies in English and Spanish
- No fake reviews, ever
Customer relations programmes
Onboarding checks, renewal calls, win-backs and VIP handling on a cadence built around your lifecycle.
- Your customers only, consent recorded
- At-risk accounts flagged to your team
- Opt-out rate reported every week
Insights and reporting
The recurring read on what customers keep telling you, tied to ratings, churn and revenue rather than ticket counts.
- Tagging taxonomy built for your business
- A named analyst on the monthly call
- Raw data exportable at any time
Where we differ
Offshore call centres are cheap and generic. Reputation software gives you a dashboard and leaves you to write the replies. We are the third option: people who sound like your brand, a process you approve, and numbers you can check.
- Every engagement has service levels in the contract, not in a slide
- Agents are trained on your product before they speak to your customers
- English and Spanish on every account, with agents trained on your product before they speak to your customers
- Breaches appear in your report whether or not you ask
Not sure which one you need?
Most companies start with the audit and let the findings decide. Send us your last three months and we will tell you where the damage is.
English and Spanish on every account
Extended 24/7 coverage available
Service targets written into the contract